NEW

CX Starter Program for Business!

Data Responder

CX Tools

CX Tools

Additional CX Tools

Practical Data Responder applications for customer experience work.
Use them independently or as a complement to our main platform - whenever you need a quick tool for a specific CX task.

Systems Architecture Designer

Design system architectures that support CXM

Create diagrams of systems, channels, integrations, and data flows. Add Data Responder elements to show where CXM fits into your IT architecture.

Map service systems, CRM, contact centers, POS, e-commerce, and other elements that influence the customer experience.

Add CXM blocks from Data Responder to mark surveys, feedback, experience analysis, data sources, and team responses.

Show dependencies between systems, data, and processes to make it easier to plan implementations, integrations, workshops, and presentations.

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Systems Architecture Designer
Virtual CX 360° Audit

Virtual CX 360° Audit

Run remote CX research in a 360° space

Create virtual audits based on 360° views, a floor plan, and participant tasks. Collect observations exactly where they appear during exploration.

Run audits of locations, branches, service points, POS, showrooms, and other spaces without organizing an on-site visit.

Collect text and voice comments assigned to rooms, 360° views, and the specific places that caught the participant’s attention.

Analyze the exploration path, notes, and continuous commentary to see where barriers, emotions, and moments of uncertainty appear.

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Have an idea for another CX tool?

If you see an area where a simple tool could make the work of CX, service, sales, quality, or IT teams easier - let’s talk.

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