From customer feedback to real improvements in service, processes, and products
Collect feedback online and offline, uncover the root causes of problems, and turn insights into actions whose impact you can measure.
Free Basic plan with 14 days of full Standard access, no credit card required.
Not sure where to start?
See where Data Responder
can help your business
From customer experience and service quality to UX and field research. Collect data in context, identify the causes of problems, and turn insights into meaningful improvements.
Customer experience
Understand why customers come back - or leave
Don't stop at NPS, CSAT, or average ratings. Connect feedback to specific moments in the customer journey and discover what really drives satisfaction, loyalty, and business performance.
Measure customer experience at key touchpoints - online, offline, and at specific stages of the customer journey.
Discover the key drivers of customer experience and understand why satisfaction scores rise or fall.
Connect CX with business outcomes such as retention, churn, repeat visits, and sales.
Service quality & location experience
See where service standards are met - and where problems begin
Compare customer experiences across locations, teams, and channels. Spot local issues before they get lost in company-wide averages.
Compare locations, teams, and service points against consistent quality standards.
Identify recurring issues related to service quality, waiting times, communication, or availability.
Assign issues to the right people and track whether corrective actions actually improve results.
Processes & customer journeys
Find the moments that cost customers time, effort, or trust
See your service through your customers' eyes, not your company's organizational structure. Discover which stages create positive experiences and which lead to frustration, abandonment, or additional support requests.
Map the customer journey from first contact through purchase, service, and the ongoing relationship.
Measure experience quality where it actually happens, rather than relying on an overall customer rating.
Turn identified barriers into process improvements and measure again to see whether your changes worked.
Website & App UX Research
Study user experience right where problems occur
Collect feedback directly on your website, in your app, or in a testing environment. Users don't have to describe problems from memory - they can show you exactly where they got stuck and what was unclear.
Collect feedback in the context of a specific screen, feature, or process - e.g., after registration, checkout, or using a new feature.
Let users point out problems directly on the screen, adding screenshots, annotations, comments, or visual evidence.
Turn UX findings into actionable improvements to your product, interface, on-screen messaging, and processes.
Mystery shopping & quality audits
Run mystery shopping studies. Keep all results and evidence in one place.
Design the entire research scenario, guide auditors through each task, and collect ratings and evidence right where the audit takes place.
Create structured Mystery Shopping scenarios with questions, ratings, conditions, and step-by-step visit instructions.
Document and verify field research with timestamps, GPS locations, photos, audio, video, and other attachments.
Turn identified non-compliance issues into corrective actions and compare quality across repeated audits.
To provide precise analyses and accurate recommendations for your business, we use the following solutions:
Pricing Plans
Choose a plan that works for you and start improving your business results.
Monthly
Yearly
By choosing an annual subscription, you save 17% - equivalent of 2 months free!
Basic
Start collecting customer feedback at a single touchpoint
$/€
0
+VAT
/month
-
Basic CX / UX research
-
-
-
-
-
-
-
Recent insights (last 30 days)
-
-
1 form
-
-
-
-
-
Standard
Customer experience analysis within a single process
$/€
57
+VAT
/month
-
Extended CX / UX research
-
Quality management
-
Customer journey mapping
-
-
-
-
-
6 months of insights history
-
1 GB for feedback attachments
-
1 form
-
1 terminal
-
Scheduled AI processing
-
-
-
Pro
Active CX management across multiple processes
$/€
259
+VAT
/month
-
Advanced CX / UX research
-
Quality management
-
Customer journey mapping
-
Continuous improvement
-
Concept & fix validation
-
CX democratization
-
Visual management
-
12 months of insights history
-
5 GB for feedback attachments
-
25 forms
-
25 terminals
-
Scheduled AI processing
-
Data API
-
-
Enterprise
CX management tailored to organizational scale
mail_outline
-
Advanced CX / UX research
-
Quality management
-
Customer journey mapping
-
Continuous improvement
-
Concept & fix validation
-
CX democratization
-
Visual management
-
24+ months of insights history
-
1 TB+ for feedback attachments
-
250 forms
-
250 terminals
-
Continuous AI processing
-
Data API
-
Custom branding
-
Basic
Start collecting customer feedback at a single touchpoint
$/€
0
+VAT
/month
-
Basic CX / UX research
-
-
-
-
-
-
-
Recent insights (last 30 days)
-
-
1 form
-
-
-
-
-
Standard
Customer experience analysis within a single process
$/€
47
+VAT
/month
-
Extended CX / UX research
-
Quality management
-
Customer journey mapping
-
-
-
-
-
6 months of insights history
-
1 GB for feedback attachments
-
1 form
-
1 terminal
-
Scheduled AI processing
-
-
-
Pro
Active CX management across multiple processes
$/€
215
+VAT
/month
-
Advanced CX / UX research
-
Quality management
-
Customer journey mapping
-
Continuous improvement
-
Concept & fix validation
-
CX democratization
-
Visual management
-
12 months of insights history
-
5 GB for feedback attachments
-
25 forms
-
25 terminals
-
Scheduled AI processing
-
Data API
-
-
Enterprise
CX management tailored to organizational scale
mail_outline
-
Advanced CX / UX research
-
Quality management
-
Customer journey mapping
-
Continuous improvement
-
Concept & fix validation
-
CX democratization
-
Visual management
-
24+ months of insights history
-
1 TB+ for feedback attachments
-
250 forms
-
250 terminals
-
Continuous AI processing
-
Data API
-
Custom branding
-
Prices above exclude VAT. VAT is added at checkout depending on your VAT status.
Not sure which plan is right for you? Try it for free.
Are you helping others? Special offer for non-profit organizations. Contact us.
Resources Hub
Achieve your business goals with our help, tips and experts' advice.
Quickstart
Start collecting feedback and measuring customer experience in just a few simple steps